We ordered from betterbee from a while and the women who answered our call was extremely rude. she told us that we need to pay tax.
what bothered me is that fact that we are farmers and that we have a tax exempt form. so she looked and she said that we don't have it on file. she wanted us to fax the exemption form which clearly take us a minute or two and we said we cannot waste our time if they have it on file. then she rudely said "then we will NOT process the order until we have the form".
to this IMHO is like a smack on the face and I clearly think that their service is horrible. if you live in NY, GO to the store themselves. they are located in Greenwich, NY. and we said.
because of your service, we will not buy from you anymore.. if you are a beekeeper from NYS. don't buy from them on the web or phone.
they will just ploy you to pay tax.